To our Valued Community,

We were informed by the Keene Police Department of an incident on February 10 where an individual attempted to contaminate products in our store with their urine. Upon notification from law enforcement, we immediately reviewed store video, identified affected products, removed them from our shelves and sanitized all surfaces. We also reached out to members who purchased at-risk products. No fresh produce, meat, seafood, prepared foods or refrigerated products were affected.

Our community’s health and safety remain our top priorities. While this was a highly unusual situation, we took swift action in accordance with our food safety and recall procedures. We have also been in direct communication with the Keene Health Department, which has confirmed that no ongoing risks remain. We continue to cooperate fully with the Keene Police Department and the Keene Health Department regarding this matter.

We understand from the police that this likely occurred at other retail locations in our area.

We are issuing a voluntary recall concerning the following products purchased between 2/10/25 and 2/15/25 from our bulk department:

• Organic Red Quinoa PLU 364
• Organic White Quinoa PLU 301
• Organic Tri-Color Quinoa PLU 312
• Organic Cornmeal PLU 308
• Organic Polenta PLU 310
• Organic Coconut Shreds PLU 403
• Raw Walnuts PLU 160

We ask that you dispose of the product purchased and come to the store for a refund. For additional questions, please contact [email protected].

While this is a highly unusual incident, we have strict food safety protocols and recall procedures in place. We are reviewing our security measures and procedures to further safeguard our store and customers.